The Oest Group team can now control, supply and bill its 85 locations in southern Germany completely digitally, thanks to SAP RFNO (Retail Fuel Network Operations). The downstream IT specialist Implico is responsible for the implementation of the new software.

The result is significantly optimised processes and improved decision-making based on transparent data. In addition to the service station network, the company’s petroleum and engineering plants also now run on high-performance SAP systems.

As a fully integrated end-to-end solution, SAP RFNO manages the complex processes within Oest’s network of AVIA service stations “efficiently, transparently and digitally”.

The software maps all four distribution channels: owner-operated, lessee-operated and director-operated as well as automatic gas stations. Central work steps such as the daily billing of sales leases or the monthly inventory are now fully automated.

Previously, the team had to do these time-consuming tasks by hand. Implico said: “Oest’s processes are now safer, leaner and more reliable. Another plus is the increased quality and availability of the data, which is now accurate, complete and easily accessible. Via these benefits, SAP RFNO provides the basis for fast and targeted decisions – a capability that is becoming more and more important in the hard-to-predict service station business.”

With the help of SAP RFNO, Oest has achieved a very high standard of automation throughout its service station business. To date, the company has created over 50,000 receipts through the new system.

“With the introduction of SAP RFNO, we have taken an important step in the digitisation of our operations,” said Matthias Pape, managing director of service stations at the Oest Group. “This is beneficial to us and to our business partners. They now receive all relevant data quickly, reliably and precisely – a great improvement in service quality and a significant ease in daily business.”

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25th February 2021